articles
FAQ
FTTH is a high-speed internet service that delivers fiber optic connections directly to your home, providing faster, more reliable internet compared to traditional copper-based connections.
FTTH offers superior speed, reliability, and bandwidth compared to ADSL, cable, 4G or satellite internet. It is less prone to interference and offers symmetrical upload and download speeds.
FTTH is extremely reliable as it is less susceptible to weather conditions and interference compared to traditional broadband. Fiber optic cables are more durable and offer better performance over long distances.
Yes, you can easily receive a 2days (48-hour) loan through the Tarik AL Thuraya through app. Once you renew your subscription, the 2days (48-hour) will be automatically deducted from your new subscription period.
You can follow up on subscription information with Tarik AlThurayaCompany and renew your subscription via the following link
https://My.tarik-althuraya.net
You can also manage your subscription and renew it via the Tarik AL Thuraya through mobile app for Android devices:
https://play.google.com/store/apps/details?id=com.tarikalthuraya.maui.android
For IOS users, you can access subscription details and renew your service through the following app:
https://apps.apple.com/us/app/tarik-althuraya/id6711353302
The installation process typically takes between 1 to 2 days, depending on the availability of our technicians and the complexity of the installation.
If you currently have an old router or modem, you may need a newer, fiber-compatible device to ensure optimal speeds and connectivity.
No, the installation will be free of charge
We offer various plans, including:
· Super-Fast
· Ultra-Fast
· Hyper-Fast
· Extreme-Fast
· Extreme-Fast +IP
Please refer to our plans and pricing page for detailed information.
No, all of our FTTH plans are unlimited with no data caps, allowing you to enjoy high-speed internet without worrying about overage charges.
Yes, you can upgrade or downgrade your plan at any time. Simply contact our customer support team to discuss the best options for you.
Speeds range from [40Mbps], depending on the plan you choose. FTTH typically offers speeds up to [200 Mbps] or more, allowing for seamless streaming, very smooth browsing, gaming, and remote work.
We are constantly expanding our network. Please sign up for our waiting list to be notified when FTTH becomes available in your region.
Check if the issue is with your equipment (reboot your router after waiting for 5 minutes). If the problem persists, please contact our customer support team for assistance, and we will resolve the issue as quickly as possible.
Yes, if the issue is not resolved through remote support, we can schedule a technician to visit your site.
Yes! We are currently offering:
25 additional days of free internet when you pay for a 6-month subscription, giving you continuous and high-speed service.
10 additional days of free internet when you pay for a 3-month subscription.
You can reach our customer service center by calling 6017:
Saturday to Thursday: 8:00 AM – 11:00 PM
Friday: 10:00 AM – 5:00 PM
Yes, you can use the Vodu platform to watch the latest movies and TV series on your computer via the following link:
https://movie.vodu.me/index.php
You can also download the Vodu app for high-quality streaming of the latest movies and series on iPhone devices via the link below:
https://apps.apple.com/us/app/mycalculatorclient/id6504159837
For Android users, you can download the Vodu app from:
https://vodu.me/
Alternatively, you can use Cinema Box browser to stream the latest movies and TV shows on your computer:
https://cinema.albox.co/
To download the Cinema Box app for high-quality streaming on Android devices:
https://cinema.albox.co/en
To download the Cinema Box app for iPhone devices:
https://apps.apple.com/us/app/cinema-box-%D8%B3%D9%8A%D9%86%D9%85%D8%A7-%D8%A8%D9%88%D9%83%D8%B3/id1530506555
Sure. FTTH provides a fast, stable connection ideal for smart home devices such as cameras, sensors, voice assistants, and security systems.
You can reach our call center team via phone at [6017], We are available {15 hours/7days}, email at [info@tarik-althuraya.net], or live chat on our website.
Yes, we provide online guides and troubleshooting steps for common issues, such as resetting your router, checking your fiber optic connections, or rebooting your ONT (Optical Network Terminal) after waiting for 5 minutes.
We accept payments via credit card, bank transfer, and online payment platforms. You can also set up automatic payments for added convenience.
Yes, we offer static IP addresses for both residential and business customers. Please contact call center [6017] for more information.
FTTH availability depends on your location. You can use our online tool or contact us to check if we offer service in your area.






